Refund and Returns Policy

Draft — set windows when Josh decides.

Defective or wrong item

Contact [EMAIL] within [X] days of delivery with order number, lot number, and photos. We may replace or refund at our discretion after verification.

Change of mind

Unopened research materials may be returnable within [X] days only if we approve an RMA in advance. Opened vials and cold-chain items are generally non-returnable.

How refunds are issued

Approved refunds go to the original payment method. Processing time depends on the payment provider and your bank.

Chargebacks

Please contact us before filing a dispute so we can resolve shipping or quality issues quickly.